The following information informs consumers about their statutory right of withdrawal. Which of the withdrawal instructions below applies to your contract depends on the type of product purchased. You will be informed about this during the ordering process. 

1. Withdrawal instructions for the purchase of digital content by consumers 

1.1 Right of withdrawal 

You have the right to withdraw from this contract within fourteen days without giving any reason. The withdrawal period is fourteen days from the day of the conclusion of the contract. 

To exercise your right of withdrawal, you must inform us, CopeCart GmbH, Rosenstraße 2, 10178 Berlin, telephone: +49 30 88789294, e-mail: support-eu@copecart.com, of your decision to withdraw from this contract by an unequivocal statement (e.g. a letter sent by post or an e-mail). 

You may use the attached model withdrawal form for this purpose, but it is not obligatory. 

You may also submit your withdrawal via the electronic withdrawal function at https://copecart.com/buyer_withdrawal_requests/new. 

If you use this electronic withdrawal function, we will confirm receipt of your withdrawal declaration to you without delay on a durable medium (e.g. by e-mail). 

During this process, you will be informed about the statutory requirements and any restrictions on the right of withdrawal. Your ability to submit the withdrawal declaration remains unaffected by this. 

To meet the withdrawal deadline, it is sufficient for you to send your communication concerning the exercise of the right of withdrawal before the withdrawal period has expired. 

1.2 Consequences of withdrawal 

If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event no later than fourteen days from the day on which we are informed of your decision to withdraw from this contract. For this reimbursement, we will use the same means of payment that you used for the initial transaction, unless expressly agreed otherwise with you; in no case will you be charged any fees as a result of this reimbursement. 

1.3 Expiry of the right of withdrawal 

In the case of a contract for the supply of digital content not provided on a tangible medium, the right of withdrawal expires if we have begun performance of the contract after you have expressly consented to our beginning performance of the contract before the expiry of the withdrawal period and have confirmed your knowledge that, by giving your consent, you lose your right of withdrawal upon the beginning of performance of the contract. 

2. Withdrawal instructions for the purchase of goods to be delivered by consumers 

2.1 Right of withdrawal 

You have the right to withdraw from this contract within fourteen days without giving any reason. The withdrawal period is fourteen days from the day on which you, or a third party other than the carrier and indicated by you, take(s) possession of the goods. 

To exercise your right of withdrawal, you must inform us, CopeCart GmbH, Rosenstraße 2, 10178 Berlin, telephone: +49 30 88789294, e-mail: support-eu@copecart.com, of your decision to withdraw from this contract by an unequivocal statement (e.g. a letter sent by post or an e-mail). 

You may use the attached model withdrawal form for this purpose, but it is not obligatory. 

You may also submit your withdrawal via the electronic withdrawal function at https://copecart.com/buyer_withdrawal_requests/new. 

If you use this electronic withdrawal function, we will confirm receipt of your withdrawal declaration to you without delay on a durable medium (e.g. by e-mail). 

During this process, you will be informed about the statutory requirements and any restrictions on the right of withdrawal. Your ability to submit the withdrawal declaration remains unaffected by this. 

To meet the withdrawal deadline, it is sufficient for you to send your communication concerning the exercise of the right of withdrawal before the withdrawal period has expired. 

2.2 Consequences of withdrawal 

If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us and, unless we have expressly agreed otherwise, the return costs), without undue delay and no later than fourteen days from the day on which we are informed of your decision to withdraw from this contract, or within fourteen days of receiving the returned items if these had already been sent to you beforehand. For this reimbursement, we will use the same means of payment that you used for the initial transaction, unless expressly agreed otherwise with you; in no case will you be charged any fees as a result of this reimbursement. 

3. Withdrawal instructions for services for consumers 

3.1 Right of withdrawal 

You have the right to withdraw from this contract within fourteen days without giving any reason. The withdrawal period is fourteen days from the day of the conclusion of the contract. 

To exercise your right of withdrawal, you must inform us, CopeCart GmbH, Rosenstraße 2, 10178 Berlin, telephone: +49 30 88789294, e-mail: support-eu@copecart.com, of your decision to withdraw from this contract by an unequivocal statement (e.g. a letter sent by post or an e-mail). 

You may use the attached model withdrawal form for this purpose, but it is not obligatory. 

You may also submit your withdrawal via the electronic withdrawal function at https://copecart.com/buyer_withdrawal_requests/new. 

If you use this electronic withdrawal function, we will confirm receipt of your withdrawal declaration to you without delay on a durable medium (e.g. by e-mail). 

During this process, you will be informed about the statutory requirements and any restrictions on the right of withdrawal. Your ability to submit the withdrawal declaration remains unaffected by this. 

To meet the withdrawal deadline, it is sufficient for you to send your communication concerning the exercise of the right of withdrawal before the withdrawal period has expired. 

3.2 Consequences of withdrawal 

If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event no later than fourteen days from the day on which we are informed of your decision to withdraw from this contract. For this reimbursement, we will use the same means of payment that you used for the initial transaction, unless expressly agreed otherwise with you; in no case will you be charged any fees as a result of this reimbursement. 

If you requested that the services should begin during the withdrawal period, you shall pay us a reasonable amount corresponding to the proportion of the services already provided up to the point in time at which you inform us of the exercise of the right of withdrawal with regard to this contract, compared to the total scope of the services provided for in the contract. 

4. Withdrawal instructions for contracts with interest-free instalment payment with consumers 

4.1 Right of withdrawal 

If, as a consumer (borrower), you have concluded an interest-free instalment payment agreement with us, you have the following right of withdrawal: The borrower may withdraw his contractual declaration within 14 days without giving any reason. The period begins after conclusion of the contract, but only after the borrower has received these withdrawal instructions on a durable medium. To meet the withdrawal deadline, timely dispatch of the withdrawal is sufficient, provided the declaration is made on a durable medium (e.g. letter or e-mail). The withdrawal must be addressed to: CopeCart GmbH, Rosenstraße 2, 10178 Berlin, telephone: +49 30 88789294, e-mail: support-eu@copecart.com. 

You may also submit your withdrawal via the electronic withdrawal function at https://copecart.com/buyer_withdrawal_requests/new. If you use this electronic withdrawal function, we will confirm receipt of your withdrawal declaration to you without delay on a durable medium (e.g. by e-mail). 

Special features regarding further contracts: If the borrower withdraws from this loan agreement, he is also no longer bound by the contract for the acquisition of digital content or the contract for the provision of services (hereinafter: linked contract). If the borrower has a right of withdrawal with regard to the linked contract, then upon effective withdrawal from the linked contract he is also no longer bound by the loan agreement. The provisions set out in the linked contract and the withdrawal instructions issued for it are decisive for the legal consequences of the withdrawal. 

4.2 Consequences of withdrawal 

If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event no later than fourteen days from the day on which we are informed of your decision to withdraw from this contract. For this reimbursement, we will use the same means of payment that you used for the initial transaction, unless expressly agreed otherwise with you; in no case will you be charged any fees as a result of this reimbursement. You must send back or hand over the goods to us without undue delay and in any event no later than fourteen days from the day on which you notify us of the withdrawal from this contract. The deadline is met if you send off the goods before the expiry of the fourteen-day period. You shall bear the direct costs of returning the goods. You only have to pay for any diminished value of the goods where this diminished value is attributable to handling of the goods other than that necessary to establish their nature, characteristics and functioning. 

4.3 Expiry of the right of withdrawal 

In the case of a contract for the supply of digital content not provided on a tangible medium, the right of withdrawal expires if we have begun performance of the contract after you have expressly consented to our beginning performance of the contract before the expiry of the withdrawal period and have confirmed your knowledge that, by giving your consent, you lose your right of withdrawal upon the beginning of performance of the contract. 

5. No right of withdrawal for admission tickets 

For the purchase of admission tickets, no statutory right of withdrawal exists pursuant to Section 312g(2) sentence 1 no. 9 of the German Civil Code (BGB). 

6. Model withdrawal form 

(If you wish to withdraw from the contract, please complete this form and send it back.) 

To 

CopeCart GmbH 

Rosenstraße 2, 10178 Berlin 

Telephone: +49 30 88789294 

E-mail: support-eu@copecart.com 

1. I/We (*) hereby give notice that I/We (*) withdraw from the contract concluded by me/us (*) for the purchase of the following goods (*) / for the provision of the following service (*) 

2. Ordered on (*) / received on (*) 

3. Name of the consumer(s) 

4. Address of the consumer(s) 

5. Signature of the consumer(s) (only for notification on paper) 

6. Date (*) 

(*) Delete as appropriate. 

7. Notes on the applicability of the withdrawal instructions 

Distinction between digital content and services 

Whether the above instructions apply to your contract, and whether and when your right of withdrawal expires early, depends on whether you purchase digital content or a service. The two types of product differ as follows: 

Digital content is data produced and supplied in digital form that is not delivered on a tangible medium – for example downloadable or online-accessible video and audio courses, e-books, software, templates or other files. The instruction under section 1 applies to it. Your right of withdrawal may expire early here under the conditions stated above. 

Services are performances that we provide for you personally or individually over a specific period or on a specific date – for example coachings, mentorings, consultations, support or live formats. The instruction under section 3 applies to them. If, at your express request, performance begins during the withdrawal period, proportionate compensation for value may be payable in the event of withdrawal. 

Where an offer combines digital content, services or further performance components with one another, the respectively applicable rules on the right of withdrawal as well as any particularities for the individual performance components are shown separately during the ordering process.